Frequently Asked Questions
Where are you located?
1017 Innovation Way
Cedar Park, TX 78613
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We are open 8:00 AM – 5:00 PM Monday through Friday.
What is your legal business name?
Our legal name is Painted Rock LLC.
What is your DBA or promotional name?
Our DBA or promotional name is Swagelok Austin | Corpus Christi.
What is your service area?
We are the authorized Swagelok sales and service center for Central and South Texas. Click here to view our complete service area.
What forms of payment do you accept?
We accept Visa, Master Card, and American Express. You can also set up an account with us for Net 30 terms through an approved account.
How do I open an account with Swagelok Austin?
Opening an account with Swagelok Austin is simple. Email us at info@austin.swagelok.com to get started.
How can I obtain a copy of an invoice?
Just send us an email at info@austin.swagelok.com or give us a call.
Who should I contact for accounts receivables or other payment questions?
Contact our accounting department or give us a call.
Do you accept walk-ins or can I pick up parts at Will Call?
Swagelok Austin has a Will Call area on the West side of the building for pick-ups. The door is clearly marked. You can also walk in and order parts at the Will Call Counter. Our in-house customer service and technical support are here to assist you with your needs. Will Call Directions